We sincerely invite you to join us. Please fill in your particulars correctly. The account number and password that you use to log in to our online shop will be used solely for the purpose of your shopping. You can be sure that we are fully responsible and liable for the privacy of your particulars.

Members must properly keep and remember their account number and password. To protect your own rights, please absolutely refrain from allowing other people to use your account number and password. We are not responsible for any disputes or loss caused by such actions. We appreciate your cooperation.


1. Please first register as a member

Upon registration, you will receive a system generated confirmation mail informing you that you have become an official Eden Rules member.

◎ Customer service – phone 886-2-2239-4556 exit 202
◎ Customer email: service@edenrules.com
◎ Contact hours: Monday to Friday 9:00AM~12:30PM, and 2:00~6:00PM (except holidays)

2. Placing Orders

(1)Enter the shopping page of the item that you want to purchase, click on the specific item, and then click “drop in shopping cart”. You will see a summary of your orders, then click “continue shopping” or “check out”.

(2)Changing the quantity: On the shopping cart list you can view the summary of your ordered items, quantity, and amount. Here you can make direct adjustments ((consider using word “adjustments” instead)) to the quantity of your orders. Please remember to click the “Change Quantity” button to complete the adjustments.

(3)Cancellation: Should you wish to cancel your order for a certain item, simply change the quantity of that item to “0”, and remember to click the “Change Quantity” button, then the order for that item will be cancelled.

(4)Continue Shopping: Should you desire to shop more, just click the “Continue Shopping” button to make further purchases.

(5)Check Out: After you have finalized your order and quantity, please click “Check Out” to complete the transaction.

3. Using the Search Engine

Eden Rules provides a search engine for you to make extensive search for any item that you want. Please enter the name of the item or use the “Advanced” function to search for the item you want to find.

4. Methods of Payment

Eden Rules accepts the following methods of payment.

A. Orders from outside Formosa
We only accept credit card payment and ship by DHL. The buyer has to bear the shipping cost. Please refer to the <DHLtariff table>.

B. Orders within Formosa
We accept ATM payment or bank remittance. The buyer has to bear the express delivery charges. Please refer to the <Delivery Charges Table>.

★Please note: After you have completed the checkout process, a computer generated order confirmation will be sent to you by email. Please verify that the details of the order and account number for payment are correct. If you fail to receive an order confirmation within 12 hours after making the order, you must contact the staff of Customer Service.
Please make payment within 7 days after placing your order by transferring the amount at ATM machines, or by remittance at bank counters.

Payment by（ATM）transfer：

Your order is effective only after you have made your payment through ATM transfer or bank remittance.

★In order to expedite dispatching your order once your payment is received, please first fax the remittance receipt to us at: phone no. (02) 2239-4556 exit 202. Please also specify your order number and name of purchaser, then we can execute your order as soon as possible.

Bank account no. for remittance:

Please send your remittance within 7 days. Your order will be executed after receiving your remittance. The buyer has to bear the fees for payment transfer or remittance.

★Note：For orders outside Formosa, only credit card payment is acceptable. Your order will be executed as soon as payment is received.

★ Method of delivery

A. Orders within Formosa
will be dispatched by door-to-door express delivery. In about 2 or 3 days after you received the “Dispatch Notification”, Pelican Express will deliver the goods that you ordered to the “shipping address” listed in your order.

★Note:

1. Please ensure that someone is there to receive the goods at the shipping address. Since Pelican Express is a courier service, if the goods cannot be successfully delivered after 3 times, the order will be treated as returned goods, and you have to place your order again. (Payment received will be refunded after we receive the returned goods from Pelican Express.)
2. If your shipping address is a postal box, delivery could be delayed because Pelican Express will wait until they have received your complete order”, and then send out again by registered mail.
3. If you wish to return the goods after receiving them, please adhere to the conditions for returning/exchanging goods.
4. The receipt(s) will be enclosed with the parcel, in an envelope. Please check carefully.
5. If, due to any unavoidable elements such as catastrophes of natural or human causes, you cannot receive the goods within the expected time, please contact our Customer Service as soon as possible to avoid loss or damages.
6. In any cases, if you fail to receive the goods you ordered, please immediately call (02) 2748-2137, or email to service@edenrules.com, our Customer Service will handle your problem as soon as possible.

B. All Orders outside Formosa will be dispatched by DHL to the specified shipping address. After receiving the “Dispatch Notification”, you will receive the goods in 3 to 7 working days, depending on which country.

★ Return/exchange of goods

1. Rules for return/exchange of goods
Goods may be returned or exchanged within 7 days after receiving. After this period, the goods will be regarded as checked and accepted. This 7-day period begins on the post date stamped by the delivery agency.

2. Conditions acceptable for return/exchange
Flaws found in goods, or goods damaged during the delivery.

3. Procedure for return/exchange
Please send back the goods in original packing, together with invoice. As soon as Eden Rules has confirmed the flaws or damages, we will deliver the new replacement to you as soon as possible.

4. When placing your order, please carefully read through the description and specification of the item. Return/exchange is not acceptable under the following conditions:
a) The goods has been opened and used.
b) There is no flaw or damage in the goods.
3) You ordered the wrong goods due to your negligence when placing the order.